Privacy Policy

In this document, ‘we’ refers to Midlands Entertainment UK and its representatives. ‘You’ refers to visitors to our website and our customers.

At Midlands Entertainment, we take data protection very seriously. We understand that you want to be sure that your personal information is being stored and processed safely, and in compliance with relevant laws and regulations.

Our data protection officer, who is also the company owner, is responsible for ensuring that your data is handled in accordance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant legislation. You can contact our data protection officer using the details on our contact page.

We collect and process your personal data when you make an enquiry or place an order with us. This includes your name, contact details, and IP address. We need this information to provide our services as a bouncy castle hire company. We only store or process data that you have given directly to us and which we need to run our business.

We may keep your personal details for up to 7 years after you were a customer of ours, for tax and insurance purposes. After this date, your data will be anonymised unless you have ‘opted in’ to receive ongoing communications from us.

Your personal data is accessible only to our data protection officer and authorised members of staff. Some of the services we use, such as our website provider and email provider, will also store a copy of your data. We do not sell or give your data to any third parties for their marketing purposes.

In certain circumstances, we may be required to share your personal data with third parties for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.

You have the right to request details of any data we store about you, and we can send a copy of your data to the email address you entered when using our services. If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise, we will happily comply with your request as best we can.

You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send or getting in touch with us through any other means.

Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors. Third parties might also set cookies on your browser.

If you have an unresolvable problem with us and our use of your data, you can contact the Information Commissioner’s Office (ICO), the authority for data protection in the UK. At Midlands Entertainment UK, we are committed to protecting your personal data and ensuring that it is handled in compliance with the law.

We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.